loader image

Privacy Policy

Privacy Policy

1. Introduction

This Privacy Policy explains how Grab N Gwaan (“we,” “us,” or “our”) collects, uses, stores, and protects information when you interact with our vending machines, website, or customer service channels.

By using our vending machines or services, you agree to the practices described in this policy.

2. Information We Collect

a. Personal Information

We may collect limited personal information if you:

  • Contact customer support

  • Use our website or customer portal

  • Provide information for refunds or service requests

This may include:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Transaction details related to service requests

b. Payment Information

We do not directly store payment card information.

All payment processing is handled securely by third-party payment processors. You should review their privacy policies for details on how they handle your payment data.

c. Machine Usage and Technical Data

Our vending machines may collect non-identifiable operational data such as:

  • Inventory levels

  • Machine performance metrics

  • Transaction success/failure signals

  • Maintenance diagnostics

This data is used to improve service reliability and product availability.

3. How We Use Your Information

We may use collected information to:

  • Process transactions and customer requests

  • Provide product and service support

  • Maintain and improve vending machine operations

  • Prevent fraud or unauthorized activity

  • Communicate updates or service notifications

  • Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information.

We may share information with:

  • Payment processing partners

  • Maintenance or technical service providers

  • Legal or regulatory authorities when required by law

All third parties are required to maintain confidentiality and data protection standards.

5. Data Security

We implement reasonable technical and organizational measures to protect information from unauthorized access, alteration, disclosure, or destruction.

However, no electronic system is completely secure.

6. Cookies and Online Tracking

We may use cookies or similar technologies to improve user experience, analyze traffic, and support system functionality.

You may disable cookies through your browser settings.

7. Data Retention

We retain personal information only as long as necessary to:

  • Provide services

  • Resolve disputes

  • Comply with legal obligations

  • Maintain business records

8. Children’s Privacy

Our services are not intended for children under the age of 13 (or applicable local legal age). We do not knowingly collect personal information from children.

9. Your Rights

You have the right to:

  • Withdraw consent where applicable

10. Changes to This Privacy Policy

We may update this policy periodically. Updates will be posted on our website or displayed at service locations.

11. Contact Information

If you have questions about this Privacy Policy, please contact:

mizicann@gmail.com